Deye Inverter Warranty Claim – Step by Step

📧 Deye service e-mail by country:

Hungary: service@deye.com.cn

Romania: servicero@deye.com.cn

Poland: contact@deyeservice.com

Germany: servicede@deye.com.cn

📄 Warranty terms for every brand, all in one place: https://shop.solar-kit.eu/en/warranty

⏱️ CHAPTERS

00:00 Warranty in case of a product fault

00:11 Who decides on a Deye warranty claim?

00:31 7 things that void the manufacturer's warranty

01:17 Device type, serial number, quantity

01:35 Photos of the AC, DC and communication wiring

01:53 LED video, voltage readings, string data

02:25 Sharing your site in Deye Cloud

02:43 Sending the e-mail, 30 and 90-day deadlines

SOLARKIT doesn't decide Deye warranty claims. Deye does — they tell you whether the fault is covered, and whether you're getting a replacement or a repair. What we do is show you exactly what to send and how to work through the process.

Seven things will void the manufacturer's warranty:

1. Removing or opening the unit without approval

2. Installation by an uncertified installer

3. Physical damage or water ingress after shipping

4. Repairs or modifications made without approval

5. Operating the unit outside its technical limits — with batteries, that means too cold or too hot

6. No product registration or no monitoring connection

7. A missing original purchase invoice

A Deye claim needs four sets of data: the type, serial number and quantity of the devices, photos of the AC, DC and communication wiring, a 5-10 second video of the LEDs along with multimeter voltage readings, and the number and type of panels on the string. Then share your site with us in Deye Cloud with an active internet connection, so the manufacturer can see the system remotely. Deye has 30 days to assess the claim and 90 days to complete the repair.