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FoxESS Warranty Claim – Step by Step

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Got a faulty FoxESS unit? You file the claim in Fox's own ticketing system, and the manufacturer decides on the warranty.

🔗 FoxESS warranty claim: https://support.fox-ess.com/portal/en/newticket?departmentId=121225000000549198&layoutId=121225000000564485

📄 Warranty terms for every brand, all in one place: https://shop.solar-kit.eu/en/warranty

⏱️ CHAPTERS

00:00 Warranty in case of a product fault

00:11 Who decides on a FoxESS warranty claim?

00:24 7 things that void the manufacturer's warranty

01:07 Fox ticketing: contact details and serial number

01:30 Fault description, photos and video

01:44 Replacement in 3 working days, return within 30

02:08 If the unit turns out to be fine: inspection fee

SOLARKIT doesn't decide FoxESS warranty claims. You file the fault in Fox's own ticketing system, and Fox approves the replacement or repair.

Seven things will void the manufacturer's warranty:

1. Removing or opening the unit without approval

2. Installation by an uncertified installer

3. Physical damage or water ingress after shipping

4. Repairs or modifications made without approval

5. Operating the unit outside its technical limits — with batteries, that means too cold or too hot

6. No product registration or no monitoring connection

7. A missing original purchase invoice

EV chargers FoxESS inverter

The mounting components of a solar PV system are critical elements that must perform reliably over many years. To understand how these components behave under different loads, it is essential to test them in conditions that simulate real-world forces. This is why we carry out mechanical tests that reveal how each element responds when force is applied.

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