SolaX Warranty Claim – Step by Step
🔗 SOLARKIT technical support: https://shop.solar-kit.eu/en/contact/technical-support
📄 Warranty terms for every brand, all in one place: https://shop.solar-kit.eu/en/warranty
⏱️ CHAPTERS 00:00 Warranty in case of a product fault 00:10 SolaX: we handle it with the manufacturer 00:22 7 things that void the manufacturer's warranty 01:06 Filing the claim with SOLARKIT technical support 01:30 Serial number, fault description, communication device 01:53 Case progress and the RMA form
With SolaX, SOLARKIT runs the warranty case with the manufacturer on your behalf. That means you file the fault with us — and you check on the case with us too.
Seven things will void the manufacturer's warranty:
-
Removing or opening the unit without approval
-
Installation by an uncertified installer
-
Physical damage or water ingress after shipping
-
Repairs or modifications made without approval
-
Operating the unit outside its technical limits — with batteries, that means too cold or too hot
-
No product registration or no monitoring connection
-
A missing original purchase invoice
A SolaX claim starts on the SOLARKIT technical support page. Pick the brand, fill in your contact details, give the serial number and exact model of the faulty unit, and describe what you're seeing on site — with photos if you can. With SolaX there's one extra: send the model and serial number of the communication device as well. If the manufacturer approves the replacement, we send you an RMA form to fill in and return.
