FoxESS Warranty Claim Report - Step by Step
🔗 FoxESS bug report: https://support.fox-ess.com/portal/en/newticket?departmentId=121225000000549198&layoutId=121225000000564485
📄 Warranty terms for all brands are available at: https://shop.solar-kit.eu/hu/garancia
⏱️ CONTENTS
00:00 Warranty in case of a product defect
00:11 Who evaluates FoxESS warranty claims?
00:24 7 situations where the manufacturer’s warranty is void
01:07 Fox Ticketing: Contact Person and Serial Number
01:30 Fault description, photos, and video
01:44 Replacement within 3 business days, return within 30 days
02:08 If the product isn’t defective after all: review fee
SOLARKIT does not make decisions regarding FoxESS warranty claims. You must report the defect through Fox’s own ticketing system, and Fox will approve the warranty replacement or repair.
You’ll void the manufacturer’s warranty in seven situations: if you disassembled or tampered with the product without authorization; if it was installed by a non-certified technician; if it sustained physical damage or water damage after delivery; if it has been repaired or modified without authorization, if it has been used outside the technical specifications (e.g., the battery has been exposed to temperatures that are too cold or too hot), if it is not registered or connected to the monitoring system, and if the original receipt proving purchase is missing.
In the Fox ticketing system, first enter the contact’s information: address, email address, and phone number. Then provide the serial number of the defective inverter or battery, a description of the problem, and photos and videos of the issue. If Fox determines that the defect is covered by warranty, they will ship the replacement product within 3 business days, and the defective item must be returned within 30 days. If the returned product is found not to be defective, Fox will charge an inspection fee.
