SolaX Warranty Claim Submission - Step by Step

SolaX Warranty Claim: You report the issue to us, and SOLARKIT will handle the matter with the manufacturer.

🔗 SOLARKIT Technical Support: https://shop.solar-kit.eu/en/contact/technical-support

📄 Warranty terms for all brands are available at: https://shop.solar-kit.eu/en/warranty

⏱️ CONTENTS

00:00 Warranty in the event of a product defect

00:10 SolaX: SOLARKIT handles it with the manufacturer

00:22 7 situations that void the manufacturer’s warranty

01:06 Reporting an issue to SOLARKIT technical support

01:30 Serial number, fault description, means of communication

01:53 Procedure and replacement form

SOLARKIT handles SolaX inverter warranty claims with the manufacturer on your behalf. Therefore, you should report the fault to us and check with us for updates on the status of your case.

You will void the manufacturer’s warranty in the following seven cases: if you disassembled or tampered with the product without authorization; if it was installed by a non-certified technician; if it sustained physical damage or water damage after delivery; if it was repaired or modified without approval; if it was used outside the technical specifications (e.g., a battery used in temperatures that are too cold or too hot); if it is not registered or the monitoring system is not connected; and if the original receipt proving purchase is missing.

The SolaX fault report is initiated on the SOLARKIT technical support portal. Select the brand, provide the contact person’s information, the serial number and exact model of the defective device, and describe what you observed on-site, preferably with a photo. For SolaX, also provide the type and serial number of the communication device. If the manufacturer approves the warranty replacement, we will send you a form, which you must fill out and return to us.