Tongwei Warranty Claim Report - Step by Step

🔗 SOLARKIT technical support: https://shop.solar-kit.eu/hu/contact/muszaki-tamogatas

📄 Warranty terms for all brands are available at: https://shop.solar-kit.eu/hu/garancia

⏱️ CONTENTS

00:00 Warranty in case of product defects

00:10 Tongwei: SOLARKIT handles it with the manufacturer

00:26 6 situations where the manufacturer’s warranty is void

01:00 Damaged panel: the manufacturer provides a replacement panel

01:14 Product warranty: 12 or 15 years

01:32 Performance warranty: 30 years, 88%

01:57 Replacement, refund, or replacement module

02:20 Report the issue to SOLARKIT technical support

If a Tongwei panel does not deliver the performance expected based on degradation, report the issue to SOLARKIT; we will handle the warranty process with the manufacturer. We do not accept returns of physically damaged panels: the manufacturer must approve the replacement and provide a replacement panel.

You will void the manufacturer’s warranty in the following six cases: if you removed or disassembled the panel without authorization; if it was not installed by a qualified technician; if it sustained physical damage during or after shipping; if it was used outside the technical specifications (extreme cold, heat, acid rain); if the original invoice is missing; or if you did not report the issue within 30 days.

The product warranty is 12 or 15 years, and the performance warranty is up to 30 years: even after 30 years, the panel must still produce approximately 88% of its original output. In the event of a defect, Tongwei will replace the module, provide a partial refund, or supply a replacement module; shipping costs are covered by the manufacturer, while removal and installation are the responsibility of the contractor. To file a claim, you’ll need contact information, the panel’s model name and serial number, the original invoice, and, if possible, a photo and a multimeter reading.